The upgrade of ITIL from version 2
(2000) to version 3 (2007) included
some intensive changes. The change
of focus, from an operationally focused
set of processes to a mature set of
service management practice guidance,
necessitated a number of core changes.
...
Streamlining
Identity Management. Accelerating
Business Results Cost Savings, SOX
Compliance, Security, Automation and
Reporting for All Enterprises...
ITIL is organized into five core publications,
that revolve around the service lifecycle. These provide
best practice guidance for an integrated approach to IT
service management.
The five core
titles are:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
To reflect this practice based approach, ITIL actually
formally known as 'ITIL Service Management Practices'.
ITIL Organised
