Code Red Solutions


ITIL Version 3

The upgrade of ITIL from version 2 (2000) to version 3 (2007) included some intensive changes. The change of focus, from an operationally focused set of processes to a mature set of service management practice guidance, necessitated a number of core changes.

One of the most visible changes was the subtle change of name: from "The IT Infrastructure Library" to "ITIL Service Management Practices". This itself reflected ITIL's evolution, implying a broader scope. Indeed, the whole approach to version 3 is more holistic, value based and business focused.

The entire set of volumes was re-organized and re-published to support this new vision (a 'service lifecycle format'). ITIL now consists of the following:

These are supported by complementary titles, addressing the application of the generic core guidelines in specific markets/technological contexts.

Conceptually, the core guides above revolve around the ITIL 'Service Lifecycle'. This lifecycle is intended to be a logical flow from Strategy, through Design, Transition, Operation and Service Improvement, supporting feedback through all areas of the lifecycle.

For further information for education services on ITIL please contact Codered education services.


 t: +44 (0)121 781 7270    f: +44 (0)121 781 7391    e: full contact details