of ITIL from version 2 (2000) to version 3 (2007) included
some intensive changes. The change of focus, from an operationally
focused set of processes to a mature set of service management
practice guidance, necessitated a number of core changes.
the most visible changes was the subtle change of name: from
"The IT Infrastructure Library" to "ITIL Service Management
Practices". This itself reflected ITIL's evolution, implying
a broader scope. Indeed, the whole approach to version 3 is
more holistic, value based and business focused.
The entire set
of volumes was re-organized and re-published to support this
new vision (a 'service lifecycle format'). ITIL now consists
of the following:
These are supported
by complementary titles, addressing the application of the
generic core guidelines in specific markets/technological
the core guides above revolve around the ITIL
'Service Lifecycle'. This lifecycle is intended
to be a logical flow from Strategy, through Design, Transition,
Operation and Service Improvement, supporting feedback through
all areas of the lifecycle.
further information for education services on ITIL please
contact Codered education services.