How Is ITIL Organised?
ITIL is organized into five core publications, that revolve around the service
lifecycle. These provide best practice guidance for an integrated approach to
IT service management.
The five core titles are:
To reflect this practice based approach, ITIL actually formally known as 'ITIL
Service Management Practices'.
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
BACKGROUND - VERSION 2
The previous version of ITIL was organized into a series of sets, which themselves
were divided into two main areas: service support and service delivery:
- Service Support was the practice of those disciplines that enabled IT Services
to be provided effectively.
- Service Delivery covered the management of the IT services themselves. It
involved a number of management practices to ensure that IT services were
actually provided as agreed between the Service Provider and the Customer.
Each of these two areas contained a number
of disciplines, which themselves stipulated the ITIL practices/requirements.